Supermodel Behaviour: What Kate did next
When Kate Moss was pictured taking cocaine on the front page of a national newspaper, many predicted her career was over. Instead, there has been a textbook rehabilitation of her public image.
STEP 1: REMORSE

Like the Royal Family, Kate Moss’s attitude towards the media has always been “never explain, never complain”, but the drugs scandal forced the supermodel into a rare public statement on her private life. When the story first broke, her reaction to reporters in New York was: “I don’t want to know. Fuck off, just fuck off!” But as H&M sacked her and Chanel, Burberry and Rimmel began making ominous noises about following suit, pressure grew on Moss to say more. A week after the pictures of her taking cocaine appeared in the Daily Mirror, she issued a statement through the Storm model agency: “I take full responsibility for my actions. I also accept there are personal issues I need to address and have started the difficult, yet necessary, steps to resolve them. I want to apologise to all the people I have let down. My behaviour has reflected badly on my friends, family, co-workers, business associates and others. I am trying to be positive and the support and love I have received are invaluable.” It may not have been a total mea culpa, but the next day Rimmel issued a press release saying that Moss’s statement was a “positive step”, and the tide began to turn her way.

Big Mouth’s verdict: It was a big story and as all the brands started to move away, her minders recognised the danger and put out a public statement. To a certain extent it held the ground.

STEP 2: REHAB

Having issued an apology, the next step for Moss was the rehabilitation clinic. She had spent four weeks in London’s Priory Clinic in 1998, but for this sojourn she chose The Meadows in Wickenberg, Arizona. Alumni include fellow supermodel Elle Macpherson, Whitney Houston, Paul Gascoigne and It-girl Tara Palmer-Tompkinson. The £20,000 bill for a month’s stay is certainly reassuringly expensive, but those in the know say the Meadows’ programme is as tough as any boot camp. It is based on the 12-step programme devised for Alcoholics Anonymous: patients are cut off from the outside world and subjected to a strict regime of early nights, 6am wake up calls and endless rounds of group therapy. Moss was banned from smoking or using her mobile phone and was only allowed visits on a Sunday. She also missed her daughter Lila’s third birthday party. She checked out at the end of October. The fact that less than a week later, she was back at work on a modelling shoot in Ibiza said that she had rehabilitated in all senses of the word.

Big Mouth’s verdict: The usual cliché for every celebrity is to go into rehab; they check in and when they get out they behave badly again. But Kate checked herself into the best clinic and it demonstrated she meant it. It was a three-pronged response to a) stop the media hype; b) the brands, to say I’m going to sort it out; and c) to the public. She was admitting she had a problem and was doing something about it.

STEP 3: REMOVE BAD INFLUENCES

Having got drugs out of her system, everyone agreed that the next habit for Moss to break was Pete Doherty. Before she met the singer, part of her longevity as a model had been based on the mystique surrounding her; everyone thought Moss a party animal, but few saw her out of control. But the blame for the taking – and leaking – of the cocaine pictures was laid firmly at the door of Doherty and his friends. While Moss was in rehab, he continued to grace the front pages with tales of his drinking and being arrested. The model apparently tried to get Doherty to clean up, paying for him to check into the Meadows clinic where she had been treated. He left the centre after a week and was arrested on suspicion of possessing class-A drugs. The death knell for the relationship appears to have been Doherty selling his story to The Sun, in which he claimed Moss went into rehab to save her career and dumped him because he was not rich enough to buy her diamonds.

Big Mouth’s verdict: Shrewd move. She put Pete Doherty on notice and distanced herself from him.

STEP 4: MOVE HOUSE

Life in London life was always going to be difficult, with the police waiting to interview her about her drug use, the paparazzi ready to dog her every step and a group of friends whose every peccadillo was on the front pages. So Moss did what only the super-rich and connected can do: moved out of her house in London and upped sticks to the US. There had been lurid tales of three-in-a-bed sex with her Primrose Hill friends Sadie Frost and Jude Law, and lesbian liaisons. Moss’s move stateside put some distance between her and their antics, and means she has also managed to put off being interviewed by British police.

Big Mouth’s verdict: By stepping outside the Primrose Hill set she was saying: “Focus on me and what I am; not as a part of them, being dragged down.”

STEP 5: REBUILD CAREER

For someone whose career was deemed to be over three months ago, Moss has staged a remarkable revival. H&M may now be regretting their sacking of the model, given that others are queuing up to hire her. With an estimated £12m of work lined up over the coming months, some fashion watchers believe she could soon be earning more than she did before the scandal. The designer Stella McCartney is said to be in talks with the model about fronting her autumn/winter 2006 collection and she has also signed a £500,000 deal with the French luggage company Longchamps. Within days of leaving rehab, she was on a modelling assignment for the Italian designer Roberto Cavalli, while Calvin Klein is said to be offering a seven-figure contract. After initially distancing themselves from Moss, Burberry and Rimmel have continued their association. Vanity Fair magazine, one the arbiter’s of who is in or out in A-list society, featured Moss on its front cover just seven weeks after the drug story broke.

Big Mouth’s verdict: Her management team used the cult image and the notoriety of her danger to attach to fashion brands that were not high street, but very much at the higher end and could handle danger and risk. For every high-street brand that didn’t want to get involved, there was an excellent one that did because of what she stood for.

STEP 6: LISTEN TO FRIENDS

The drug and sex allegations may have had Middle England choking on its morning cornflakes, but in Moss’s circle, there was a more sanguine reaction. Her friends were soon out in force to back the model. Her former lover, the actor Johnny Depp, said: “It was unbelievably unfair the way she was treated. She’s a good mum and she just happens to be human and the press wouldn’t allow that.” Sir Elton John, a rehab veteran, also came to her aid. As Moss went into rehab, he said: “She’s a great girl and I love her to death.” Her friend Sadie Frost predicted, rightly it seems now, that Moss would “bounce back bigger and better”. Mario Testino, above, the photographer who has often worked with Moss, called the treatment of the model “cruel”.

Big Mouth’s verdict: The media and celebrity backing really helped. She never took any of the instant media fixes. She stayed true to the enigma of Kate Moss and let them speak for her. She never poured her heart out on a chat show.

STEP 7: IMPROVE YOUR PRESS

So she’s issued the apology, done the rehab, dumped her boyfriend, moved to the US and revived her career – it seems an understatement to say that 2005 has been a tumultuous year for Kate Moss. But she is being rewarded for her efforts. French Vogue went ahead with their pre-scandal plans to have the model edit their December issue, with pages of photos of her as well as written pieces commissioned by her. The weekly magazine Grazia last week named Moss as this year’s best-dressed woman in the world. With an average of eight stories a week in British newspapers in the past month alone, it is clear that the Moss name is a big seller. However, there may be one award that Moss would rather not be associated with; the Daily Mirror won Scoop of the Year for its pictures of her snorting cocaine.

Big Mouth’s verdict: What she did do was clever. She edited French Vogue. She was also helped by a bit of luck when the story about David Cameron and possible drug-taking emerged. His statement about himself diminished what the media had got on its high horse about six months ago.

STEP 8: PROVE YOU’RE A STAR

Her last experience of being on film was the secretly taped video of her snorting cocaine, but Moss’s next foray on to the small screen shows how far she has come since the scandal broke in September. Viewers of ITV on Christmas Eve will see the model in an advert for Virgin Mobile, during which she sends up her recent turmoil. The £1.2m deal with Sir Richard Branson’s phone firm completes Moss’s rehabilitation and includes her first ever speaking role. Moss “will impress a lot of people with her great comic timing,” Sir Richard said as the advance publicity for the ads was launched this week. It will be shown at peak time during the Ant and Dec Christmas Takeaway show on Saturday. Moss has gone from seedy cokehead to prime time television in 12 weeks. Not bad for a woman once in danger of simply being remembered as Cocaine Kate.

Big Mouth’s verdict: Her people were looking at the adults’ brands that might buy into her image. What she’d done was quite rock ‘n’ roll by contrast. And the contract for Virgin Mobile became a publicity stunt in itself. This has been a well-polished exercise, but it hasn’t run its course yet. Just as it was too soon to write off Kate Moss, her actions have to be of absolute integrity because you can’t mess up a second chance and recover as quickly.

Basking in the glow of potential good news is something to be avoided unless you are familiar with the facts

The scene at the Virginia coal mine was like an episode of The Simpsons with Governor Joe Manchin becoming the real life portrayal of bumbling Mayor Quimby.

Quick on the draw, the governor was on the scene to celebrate the news, with jubilant family members, that 12 miners were pulled out alive from the underground explosion.

From a PR perspective, jumping on the PR bandwagon for brownie points to fit in with the demands of 24/7 media is career suicide. PR practitioners need no other lesson than to see the governor’s face when he learnt three hours later that they had been misled and just one miner actually survived.

The need to grasp the facts and deliver a stance is always an imperative, but basking in the glow of potential good news is something to be avoided unless you are familiar with the facts.

The governor’s advisers were quick to try and spin that the chief executive of the mine was to blame for the stunning error, having misunderstood a conversation overheard between rescuers and the command centre.

As ever public figures are under pressure to bleed all media opportunities dry and to take an advanced position on a breaking story to push forward their own perspective or agenda.

Staying ahead has become vogue, by using television news to position a figurehead at the forefront of the media rush.

TV news needs fillers who react to the facts. If these facts are skewed, the editors constantly refresh the story with the real facts believing all that has been broadcast before it is forgotten. I am not sure if we have developed the attention span of a goldfish – those that prey on these media moments should learn a lesson from Governor Manchin’s gaffe.

The real winners in this mistake will be hundreds of media training organisations who will see this PR blooper as a great break for selling their services to corporations on how to avoid such elephant traps in the future.

Pentagon staff are no fools and as the North Carolina News & Observer reported at the end of last year, there was a sharp increase in media training for forces going to Iraq.

The wise heads at the State Department held “one or two hours of briefings by public affairs specialists” mandatory for army troops, and distributed wallet-sized “talking point” cards to soldiers. One talking point was: “We are not an occupying force.”

Now that’s a well-versed soundbite.

We at Bigmouth believe that the future of advertising lies in the answer to the following question:

What is the right message
Communicated in the right way
Through the right channel
In order to effectively reach the right consumer?

The answer may not be a 30 sec TV ad. Heck -it may not even be anything that falls under the traditional domain of advertising or marketing.

Remember – In PR it’s your message – not the messenger that earns you media coverage.
Good PR professionals can help you articulate your message, uncover potential news angles and refine your pitch… but it doesn’t ‘get’ anyone to write anything. Again it’s your message and timing that earns media coverage.

PR professionals are only as good as the information they are supplied.

Sydney hot house ad agency has launched a new division called PMA Unplugged. It’s their answer to the media neutrality debate and puts ideas as the communication currency of the day.

Look out for big client announcements coming soon

Spare a thought for this poor bank trader.
A trader at Japanese bank Mizuho Securities cost the company at least £128 million, when he mistakenly sold 599,999 more shares than he meant to. The unnamed staffer wanted to offload just one share in a new telecoms company, called J Com, for 600,000 yen (about £3,000) but instead typed into his computer 600,000 shares for 1 yen each – as it turns out, that was 40 times the total number of shares issued by the company, meaning his error created a technical shortage worth about £1.6 billion.

Leonardo DiCaprio and Sienna Miller have sparked romance rumours after the pair were spotted cuddling up together… for a second time.

The newly-single actor and sexy Sienna – who recently rekindled her relationship with cheating fiancé Jude Law – were spotted cosying up at New York nightclub Bungalow 8 at the weekend. The twosome were first seen looking intimate while clubbing at Los Angeles nightspot Mood Club two months ago. Sienna and Leo – who had spent hours in the corner flirting and joking together – left at 2am with their pals.

Eminem is back with his ex-wife and are set to remarry.

The rapper revealed he has rekindled his tempestuous romance with Kimberly Mathers, just a week after confessing he didn’t believe he would find love again.
He said: “We have reconciled and are probably going to re-marry.� Eminem also referred to Kim, who has battled drink and drug addiction in the past, as “my wife Kim� throughout the interview with America’s WKQI radio station.

Robbie Williams is being bombarded with emails and calls from an obsessed fan – who thinks he might be abducted by aliens.
The pop heartthrob is also being sent faxes warning him that the little
green men will strike if he jets to Germany to appear on TV this weekend.
The admirer – who calls herself Conny C – claims government agents have told her extra-terrestrials are plotting to kidnap the singer.
She is quoted as saying: “I am worried. I believe he is in grave danger.”
One of the star’s lawyers has previously taken out a restraining order so Conny C – who also chased Robbie around Berlin when he was promoting his new album, ‘Intensive Care’ – can’t go near the singer.

Spare a thought for poor old Michael Jackson.It is reported that the King of Pop is so strapped for cash he could be homeless in weeks.
The eccentric singer – whose money troubles have escalated since he was
cleared of child abuse earlier this year – has allegedly missed payments on his £156 million loan, which was secured against his Neverland Ranch.
The star, who yesterday (08.12.05) was reported to be addicted on prescription drugs, has been ordered to pay the debts back by December 20. If he doesn’t, the star could lose his home.
Jackson has also failed to make payments on a second mortgage on the family mansion in California.

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